FAQs

Shipping

Domestic (within UAE): 10-14 days (Free Shipping)
International: 14-21working days (shipping fees apply )

Please remember that all of our items are made especially for you, after your order has been placed, therefore it takes a little longer than our fast-fashion friends.

 

Returns

Customer satisfaction is imperative, so if you're not happy with an item please let us know within 14 days from the date of purchase and we will give you an exchange or full refund. Just make sure the item is unworn and still has its tags on.

Please note that we do not cover the courier costs for returns.

Manufacturing

We pride ourselves on the fact that all of our pieces are created in the UAE within fair working environments. It's vital for us that every single person involved in the creation of our garments is treated well, just like we'd expect ourselves. 

No fit issues here

One of the most beautiful things about the female form is that it comes in different shapes and sizes and we embrace this. If you have a specific fit issue, for example, if you're very tall or petite, please let us know in the notes box when you're checking out. We will follow your instructions when creating your piece in order for your item to fit perfectly, according to your body.